We are committed to ensuring the highest quality products and your complete satisfaction. If you receive damaged goods, incorrect shipments, or experience other issues, our Returns & Complaints process helps resolve them efficiently.
Eligibility
- Only registered B2B accounts can submit claims
- Report any issue within 7 business days of delivery
- Provide order number, product details, and photos if available
- Certain customized or perishable items may not be eligible for return
Process
1. Contact our support team via the Contact page
2. Provide your order number, issue description, and any relevant photos
3. Our team reviews the case and confirms eligibility
4. Follow the instructions for returning or exchanging the products
Resolution
- Refunds are issued for approved returns
- Replacement products will be shipped if applicable
- Our support team ensures timely resolution and communication
What if my product is damaged during delivery?
Contact support immediately with photos. We will guide you through the return process.
Can I exchange a product for a different item?
Yes, as long as it is within the return eligibility criteria.
How long does the refund process take?
Typically 5–10 business days after the returned product is received and approved.